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Shipping, Returns, FAQ

 

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Where are you located?

We are in Kitchener, Ontario, Canada. 

 


What are your shipping rates?

Shipping rates are based on your total order, as follows:

 
Total Order To Canada To The U.S.
$0.01 - $49.99 $9.99 $12.99
$50.00 and up $12.99 $15.99

 

 

 

 

 

 

 

For outside Canada or the United States, please contact us at info@bobbysbunnyboutique.com for a quote before placing your order.

Please note that for overseas shipments, shipping costs start at about $25.00 CAD for a small (under 1 kg) package.

Please be aware that Australia's import laws prohibit us from shipping treats and most toys to that country.

 

 

When will I get my package?

Within Ontario - about three days

Within Canada - about a week

To the USA - about two weeks

 

 

What is your Returns Policy?

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.)

Please note the for hygenic reasons, returns cannot be accepted on undergarments nor earrings.   Shoes can be returned in unworn condition only.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

 

What about tax?

No tax!   As a small supplier, we are not required to collect HST.

 

 

Your Check-out is through Paypal, but I don't have an account.   Can I still shop at your store?

Absolutely.  You can use your debit or credit card through Paypal as a guest - no account needed.

 

 

How do I buy a gift cerfiicate?

At the very top of every store page, above Bobby's logo, you will see a link to the gift certificate page.  It's here: http://www.bobbysbunnyboutique.com/giftcertificates.php

Simply go there and choose your amount and details.  You can have it emailed to the recipient, or to yourself to print and give.  It will be emailed immediately after you complete your payment.

 

 

How do I use a gift certificate?

Once you're done shopping and are ready to check out, enter the code exactly as it appears on your gift certificate, including dashes, in the box that reads "Redeem a Gift Certificate or Coupon".   Proceed through the check-out.   Please note that the credit will not appear until the final screen of the check-out process, after you have been redirected to Paypal.    And that's it!